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Connectivity issues related the Edimax Router

This guide helps to quickly identify issues related to the SKYWORKS Router (installed at your home or office) and it provides steps that can be taken to resolve such issues.

image126

Edimax Router Health Check

Small green lights at the front of the Edimax Router helps to identify router related issues.


Generally speaking, if the following lights are on (green) then all is well: 

  • Power 
  • WLAN
  • WAN
  • LAN (at least one)
  • System

solutions

Power

WAN Port

Power

image127

The Green light above the 'Power' icon indicates that the router is connected to a power source.

    

If this light is not burning...


(1) Check whether the router is properly plugged into a power socket, and that it is 'switched on' at the wall. 


(2) Make sure that the router's own power cable is properly plugged into the back of the router.


(3) If the problem still persists, contact us for help.

WAN

WAN Port

Power

image128

The Green light above the 'WAN' icon indicates that the Router is Connected to the Internet. 

    

If this light is not burning...


(1) Check whether the WAN colored cable (blue or yellow) is properly plugged into the WAN port at the back of the Router.


(2) If the problem persists, unplug the power Cable at the back of the router, wait for 10 seconds and plug it back in (wait for 30 seconds once its been plugged back in).


(3) If the problem is still not resolved, contact us for help.

WAN Port

WAN Port

WAN Port

image129

The WAN port is the 1st port directly to the left of the Power cable.

Wireless

Wireless

WAN Port

image130

The Green light above the 'Wireless' icon (2.4 G) indicates that the Router ready to  connect to your device(s) via WiFi.

    

If this light is not burning...


(1) Unplug the power Cable at the back of the router, wait for 10 seconds and plug it back in (wait for 30 seconds once its been plugged back in).


(2) If the problem persists, contact us for help.


RESET

Wireless

RESET

image131

NEVER press the reset button.


EVER!


If you did press the reset button, 

Contact us for help.

General Solution

If all of the lights are on (green) as expected, but you still experience issues:


(1) unplug the power cable at the back of the router, and wait for 10 seconds before plugging it back in. 


(2) Wait for 20 to 30 seconds for the router to reboot.


(3) If the problem persists, please contact us for assistance.

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