This guide helps to quickly identify issues related to the SKYWORKS Router (installed at your home or office) and it provides steps that can be taken to resolve such issues.
Small green lights at the front of the Edimax Router helps to identify router related issues.
Generally speaking, if the following lights are on (green) then all is well:
The Green light above the 'Power' icon indicates that the router is connected to a power source.
If this light is not burning...
(1) Check whether the router is properly plugged into a power socket, and that it is 'switched on' at the wall.
(2) Make sure that the router's own power cable is properly plugged into the back of the router.
(3) If the problem still persists, contact us for help.
The Green light above the 'WAN' icon indicates that the Router is Connected to the Internet.
If this light is not burning...
(1) Check whether the WAN colored cable (blue or yellow) is properly plugged into the WAN port at the back of the Router.
(2) If the problem persists, unplug the power Cable at the back of the router, wait for 10 seconds and plug it back in (wait for 30 seconds once its been plugged back in).
(3) If the problem is still not resolved, contact us for help.
The WAN port is the 1st port directly to the left of the Power cable.
The Green light above the 'Wireless' icon (2.4 G) indicates that the Router ready to connect to your device(s) via WiFi.
If this light is not burning...
(1) Unplug the power Cable at the back of the router, wait for 10 seconds and plug it back in (wait for 30 seconds once its been plugged back in).
(2) If the problem persists, contact us for help.
NEVER press the reset button.
EVER!
If you did press the reset button,
Contact us for help.
If all of the lights are on (green) as expected, but you still experience issues:
(1) unplug the power cable at the back of the router, and wait for 10 seconds before plugging it back in.
(2) Wait for 20 to 30 seconds for the router to reboot.
(3) If the problem persists, please contact us for assistance.
Call 0100 555 111 from 08:00 to 22:000